Frequently Asked Questions

How long does shipping take and how much does it cost?
All United States orders, We ship flat rate Priority Mail with USPS, It usually takes 2-3 Days and we try to have the orders shipped out within 24 hours.
1-10 bars is $5.70
11-30 Bars is $11.70
30+ bars is going to be $20 and up.
What about International Shipping?
We Ship Everywhere! We ship Flat rate with USPS, so the prices are
1-8 bars is $24
9-30 bars is $60
If you are ordering over 8 bars out of the country the best and cheapest way we can send it is if you make two orders instead of just one!
This is the cheapest and fastest way for us to ship, so your best bet is to order 8 Bars! With exception to Canada, we can usually ship a little cheaper if you just order one or two bars.
If you are ordering more than 8 bars please feel free to contact us and we can help you.
How long do international orders take to ship?
Depending on the country international orders can take two weeks to a month.
We will do everything we can to get you your package but once it leaves our home and especially
outside of the United States there is very little we can do. If you would like tracking please email us and we can set that up.
Did my order go through?
We will always send you an e-mail in the first 24 hours. If you do not hear from us, it could mean something was wrong when your order went through and we never recieved it.
Please check to see you if you were charged for your purchase and then e-mail us.
What kind of milk do you use?
We use 100% farm fresh sweet goat milk from our own goats, we never use water, powdered or canned milk to make Creamery Creek Soap.
How do you make your soap?
We use the cold processed method to make the soaps from Creamery Creek Farm.
What type of oils do you use and why?
  1. Olive Oil is a wonderful oil for soap as it helps prevent the loss of your skins natural moisture. Olive oil helps keep skin soft and supple. It gives small silky bubbles in the soap and adds hardness to the bar, great for sensitive skin.
  2. Coconut oil makes wonderful rich lather with some moisturizing properties this oil adds hardness to the bar.
  3. Palm oil from sustainable round table group, this wonderful oil makes a great lather, adds mildness to the bar and cleans well.
  4. Soybean oil adds mildness to the bar, adds lots of fluffy lather and is moisturizing.
  5. Castor oil is used to super fat. It attracts and holds moisture to the skin, it helps make a good stable lather.
  6. Shea Butter is a wonderful super fatting agent, it is great to nourish and moisture the skin.
  7. Avocado oil rich in vitamins A, D, and E as well amino acids and proteins. Wonderfully moisturizing and excellent for sensitive skin
How Much Goat Milk is in a bar of Soap?
There is about 1/3 of a cup of goat milk in EVERY bar of soap we make.
How to take care of your bar of soap?
Use a soap dish that drains, your soap should be able to dry or air out after use; this will make your soap last a long time!
Which Soap will work best on my Eczema/dry skin/psoriasis?
We always recommend our unscented soap first for people who suffer from any of these conditions! Though what soap relieves your skin the most will vary from person to person.
Can I use this on my baby?
Yes! We recommend you use the unscented.
Custom Soap Orders?
We do custom soap orders just call or e-mail us and let us know what you would like. Soap takes about Six weeks to cure so please let us know in advance!
Do you give out Samples?
We always send free samples with every order! We do not ship free samples on their own.
Can I return my product if I don't like it?
Sorry, we cannot accept returns due to the nature of the product.
Does your soap contain phthalates?
All of our products are phthalate free, SLS free, and Paraben free!
Can I order shaped soaps?
Yes! We would be more than happy to ship you shaped soap! they make such great gifts. Please just send us an email. Shaped soaps are 5 dollars a bar. We usually send random shapes because we have so many different ones! If you have a specific smell or shape you would like email us to see if we have it, we do not have every smell in every shape, but we will try hard to get you just what you want!
What kind of color is in your soap?
We use cosmetic grade ultamrines and oxides in a very few of our soaps, these are created in a lab, deemed cosmetic grade and safe and very little is used in each batch. Some of the other colors you see in the soaps are from clays, teas, seeds, and herbs. These all will be listed on the ingredients. We also have a wide range with out any added color at all.
 

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